HELP & SUPPORT
Help with your trip
Find your trip, understand a booking, or pick up on another device. Start with the answer you need.
Find your trip
Your trips are saved in the browser you used to create them. Open Your trips on that device to continue planning.
Go to your tripsChange your plans
Open the itinerary to change a place, date, or activity. Booking progress and decisions that need you live on the main trip page.
Open a tripMove to another device
Open Trip settings in your itinerary, create a recovery link, and open it on the new device. Each link works once and transfers owner access.
Understand trip privacyA few useful answers
Has my reservation actually been booked?
A request or a queued task is still in progress. Look for a confirmed booking and its confirmation details on your trip page. If Ashore needs information or permission, the request appears under Needs you.
Can I share my trip with friends?
Yes. Use Share in the itinerary to copy the companion link. Friends can view the plan and contribute ideas. Keep your recovery link private—it gives control of the trip.
What if my uploaded document needs a correction?
Open View itinerary after the upload, then edit the affected day or stop. Check the booking requests before you finish setup. Nothing starts until you authorize it on the final review.
How do I pause bookings?
Open your trip’s booking dashboard and choose Pause. This stops new attempts while you review the plan. Existing confirmed reservations remain in place.
How do I delete a trip?
Open Trip settings from your itinerary and choose Delete trip. Deleting a trip does not cancel confirmed reservations with a business. Arrange any needed cancellations first.
Include the destination and what happened. Keep payment details, recovery keys, and identity documents private.